Support center
How can we help?
Find the right channel for your question — game help, technical support, business inquiries or privacy requests.
Contact channels
General inquiries
Questions about the studio, our games or this website.
Use the contact formTechnical support
Account, payment and technical problems with any of our games.
Use the contact formBusiness & partnerships
Publishing, partnerships, advertising and other business proposals.
Use the contact formPress & media
Interviews, press material and media requests.
Use the contact formPrivacy & legal
LGPD data requests and legal notices.
Use the contact form
Contact form
Send us a message.
Tell us what you need and, if it is about a game, which one. The more detail you include, the faster we can help.
- For in-game problems, include your in-game name and what happened.
- For payments, include the date and the payment method — never your card number.
- We will never ask for your password.
Game-specific support
Help for each game.
Each game's official community is the fastest place for announcements, known issues and help from other players.
Bomb Idle
Game page- Discorddiscord.gg/eNTz2CrBnD (opens in a new tab)
- Wikibomb.idlexgames.com/wiki (opens in a new tab)
- Websitebomb.idlexgames.com (opens in a new tab)
- Instagraminstagram.com/bomb.idle (opens in a new tab)
TBH Brasil Idle
Game page- Discorddiscord.gg/sVa5EeHbJs (opens in a new tab)
- Websitetbhbrasil.com (opens in a new tab)
- Instagraminstagram.com/tbh.brasil (opens in a new tab)
- Xx.com/TaskBarHeroBR (opens in a new tab)
- Contact us about Mu DBZ Idle
Mu DBZ Idle
Game page - Contact us about Pixel Idle
Pixel Idle
Game page
FAQ
Frequently asked questions.
Where can I play the games of Idle Online?
Each game has its own page on this website with its official links. When a game is live, its page shows a Play now button that takes you to the official game. Games that have not launched yet show their current status instead.
Do I need to download anything?
Our current games run in the web browser. Each game page lists the platforms it supports.
I have a problem inside a game. Where should I ask for help?
The fastest path is the game's official community (for example its Discord server), where announcements and known issues are posted. For account or payment problems, use the contact form on this page and select the game.
How do I report a bug or a security issue?
Use the contact form, choose “Technical support” and the affected game, and describe the steps to reproduce it. Please do not post security issues publicly.
How can I request access to or deletion of my personal data?
Under the LGPD you can request confirmation, access, correction or deletion of your personal data. Use the contact form and choose “Privacy & legal”. Our Privacy Policy explains your rights in detail.
I represent a company. How do I talk to the studio about partnerships?
Use the contact form and choose “Business & partnerships”. Tell us about your company and what you have in mind.
How do I recognize official Idle Online channels?
Official channels are only those linked from this website and from each game's official page. We will never ask for your password through social media or direct messages.